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Customer Service

Order Preparation

How Do I Find What I Need to Order?

Search and Advance Search: Enter keywords, product numbers, John R Green catalog page numbers, or category text into the top left search box on every page. Results can be sorted to find the product you want fast and easily. If a large number of results are generated, please use the advance search feature to narrow criteria. Using quotation marks will search for exact matches.

Browse By Category: Navigate through categories and sub-categories with the links provided. Products only appear in one sub-category, at this time. If you have trouble narrowing by category, try the Search or Advanced Search options. Or feel free to call or email us for assistance.

Browse By Manufacturer: Browsing by manufacturer can help you quickly find all the items by your favorite manufacturers. And in the case of furniture, can help limit your shipping charges.

Special Pages: We are adding special pages which often have promotions and sales, so please check back often.

Sales Tax: AR, KY, PA, NY, OH, MD, NC, MA and VA residents must add applicable sales tax or fill out and enclose a tax exemption certificate. Orders billed to individuals may NOT use an institution’s tax exemption certificate. Shipping charges are also taxable in AR, PA, NC, NY & OH.


If you do not have an established account, payment may be made by including a check with your order or by providing your VISA, MasterCard, Discover or American Express information. Credit card payments are limited to $5000.00 per transaction and will not be accepted on bid orders. No C.O.D.s.

We accept purchase orders from public schools, government agencies, and qualified customers. Charter and Private Schools, Churches, Daycares, and other organizations should pay by check or credit card for their first purchase. Once an order history has been established, a credit application may be filled out for our Accounting Department to review.

Imprint Items

Out of necessity, imprints are subject to a 7% variance from the quantity ordered in accordance with printing industry standards. You can save preparation charges by supplying black and white camera-ready art work, or we can help you design your imprint. All future orders with the identical imprint will be free of preparation charges. Many logos are standard and will not cost you extra. Please contact your sales representative or our main office for further information.


Orders will be processed at the lowest available price when the order is received. All prices are subject to change without notice but will only be increased due to increased costs from suppliers. Please allow for this on your purchase order.


Terms to established accounts are net 30 days from date of invoice. Past-due accounts are subject to a late charge of 11⁄2% per month (18% annual rate). Orders from first-time customers or individuals must be accompanied with payment or credit card information prior to shipment.


If you are not satisfied with an item, we will accept a return if you first contact us with your invoice number and reason for return. Please do not return damaged merchandise without first contacting us. Returns may be subject to a 10% restocking charge plus return freight.

Furniture & Equipment: Most manufacturers will accept returns of product if notified within one week or delivery and will charge up to a 30% restock fee and return freight. Made-to-order furniture, electronics, and equipment items, unless defective, are not returnable. HON items are not returnable. If a return is necessary, please contact our furniture department for instructions. Unauthorized returns will be subject to additional freight charges and restocking fees.

Shipping and Handling

Supply orders totaling $200 or more to one destination in the continental U.S. earn FREE FREIGHT. Exceptions include orders for Furniture and Equipment, Moist Clay, items specifically marked "F.O.B. Shipping Point", and orders for shipment outside the continuous U.S. The freight charges on these exceptions will be prepaid and added to your invoice. Pre-Order freight charge estimates are encouraged and are available upon request, for some truck shipments can be extensive. Unless specified, we will ship using the most economical method. Also, should you require inside delivery, rush delivery, or any other special service, the actual transportation cost will be added to your invoice; liftgate delivery will be assessed a minimum of $65 & inside delivery a minimum of $15.

Use the chart below to calculate shipping & handling charges on supply orders (items not labeled UPS, truck, or Kumon) under $200.

Net Order ValueShipping & Handling Charges
Up to $75.00$7.95
$75.01 - $100.00$8.95
$100.01 - $125.00$9.95
$125.01 - $150.00$10.95
$150.01 - $199.99$11.95
$200.00 +FREE!

Shortages or Damage

Before signing for the shipment: • Check the number of cartons against the number shown on the delivery receipt, and indicate any discrepancies on the receipt, such as damaged cartons. Write "possible hidden damage" if carton is questionable.

• Always open all cartons and check the merchandise ASAP. If damage exists, immediately notify Customer Service, and request an inspection. Save packing materials and contents until shipment is inspected. Also check merchandise against the packing slip for overages or shortages. Please immediately notify our Customer Service Representative for a claim. All claims must be made with-in 30 days of delivery. Failure to do so will result in your claim being denied.

Requisition Forms

Please contact us if you would like an easy-to-use Requisition Form that lists all the basic items and prices for convenient ordering.

Using Your Account

Account information is available 24 hours a day 7 days a week for your convenience. Edit this information at any time. If you forget your account password, simply click on the “forgot password” and we will send you a new one.

After login, the “My Account Information” page will display the order date, number, ship to, status, total, and have a “view” button in order to see your complete order information and comments.

Call Us M-F 7:30 a.m. - 4 p.m. EST
PO Box 342
Clearfield, PA 16830

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