- Contact us
- Why buy from the John R Green School Supply Company?
- Ordering Information
- Shipping Policy and Information
- Returns and Damage
- Using Your Account
WHY BUY FROM THE JOHN R GREEN SCHOOL SUPPLY COMPANY?
Our mission is to provide a straight forward shopping experience for our customers every step of the way. Here are five of the main reasons we are confident that you will become a lifelong shopper at Green School Supply:
Selection - We have the largest selection of products on the web. Our Search and Advance Search features make it easy to find exactly what you want among our thousands of choices with only a few quick clicks. Shopping is simple and hassle-free at Green School Supply. Can’t find what you want? Call or email us.
Quality – We sell only brand-new merchandise from the top manufacturers in the world. Our buyers have over 60 years of combined experience in the education industry. All the brands and manufacturers we sell carry a full warranty. We stand behind the quality of every item on our site.
Low Prices – We comb the web to make sure our prices are the lowest anywhere. If you see an item for less, email us. We can get you a better deal almost every time. We are proud to help you save money on the products you want.
Made In The USA – If all things are equal, we prefer to buy as local as possible to help our community.
Service – Whether you are thinking about buying, or you have already made a purchase, our knowledgeable sales and service staff is only a phone call or email away. We’re here to serve your needs. Give us a call! A live person answers. Our team is available from 7:30 am to 4:00 pm EST M-F to get you the answers you need.
Our Satisfaction Guarantee – We want happy satisfied customers. Our sales staff is available to answer questions so you get what you want from the start. And our customer service staff is available to assist with all damages, defects, and exchanges. Please see our returns policy for specific information.
How Do I Find What I Need to Order?
Search and Advance Search: Enter keywords, product numbers, John R Green catalog page numbers, or category text into the top left search box on every page. Results can be sorted to find the product you want fast and easily. If a large number of results are generated, please use the advance search feature to narrow criteria. Using quotation marks will search for exact matches.
Browse By Category: Navigate through categories and sub-categories with the links provided. Products only appear in one sub-category, at this time. If you have trouble narrowing by category, try the Search or Advanced Search options. Or feel free to call or email us for assistance.
Browse By Manufacturer: Browsing by manufacturer can help you quickly find all the items by your favorite manufacturers. And in the case of furniture, can help limit your shipping charges.
Special Pages: We are adding special pages which often have promotions and sales, so please check back often.
We accept Visa and Master Card as well as government procurement cards with these logos.
We accept purchase orders from public schools, government agencies, and qualified customers. Charter and Private Schools, Churches, Daycares, and other organizations should pay by check or credit card for their first purchase. Once an order history has been established, a credit application may be filled out for our Accounting Department to review.
Order Confirmation and Receipt
Orders will be confirmed via email immediately after you complete checkout. This is the actual amount that your credit card will be charged. This confirmation order is your receipt. Order history will be stored in the “My Account” section and will be available when you login.
How Do I Cancel My Order?
To cancel an order, please call 800-354-9737 immediately. Our customer service department can cancel your order unless it has already shipped.
Sales tax will be charged to orders shipped to Ohio and Kentucky. Tax exempt customers should fax (800-883-1921) us a copy of their Tax Exempt Certificate.
Using Promotional Codes and Discounts
Promotional codes should be entered in the second step of the check out process. These codes are not case sensitive.
Shipping Policy and Information
We ship supply orders via UPS from our warehouse in Pennsylvania. Our warehouse is situated in zip code 16830. * Please note that UPS does not deliver to PO Boxes. Also, furniture and equipment may incur an additional shipping charge, but we will certainly call and confirm before processing the order. This online shipping policy supersedes that of the print catalog. Currently, shipping rates for supply items from our warehouse are the following:
$7.95 will be charged for supply orders $65 and under (net).
Over $65 in supplies is free freight.
Furniture & Equipment items that ship directly from the manufacturer will be charged UPS and truck charges; if needed prior to ordering, please call for a price quote on freight for furniture & equipment items.
Returns and Damage
How Do I Return My Supply Order?
We like to guarantee our customer’s satisfaction. If you are not satisfied with a supply item, please send it back within 15 days of receipt and we will gladly exchange, credit, or refund the cost of the item. Shipping and handling cannot be reimbursed, so please be aware that if you are purchasing a product that has "Free Shipping" our actual shipping costs will be deducted from your return refund. Select items may require a re-stocking fee.
To process a return, please contact us via phone and report the problem or reason for return. The item will need to be returned to our warehouse within 25 days of purchase, it must be in its original packaging and it must be properly packed for return shipping. Please reference your order number when contacting us. Special order items are not returnable. If an order needs to be cancelled, please call 800-354-9737 as soon as possible. Thank you.
What If My Order Is Damaged? Or I have a Furniture Return?
You are responsible for inspecting your merchandise when it is delivered. If there is excessive damage or the shipment is incorrect, you should refuse the shipment and call us immediately.
Any item that is damaged, and noted as damaged when it arrives or that does not arrive as ordered (size, color, or features were not as you specified) will be promptly replaced by us at no additional cost to you.
Before you sign an acceptance of your order you should:
1) Count the number of cartons to be sure the full shipment is being delivered. Note any shortage on the freight bill before you sign acceptance.
2) Inspect cartons for broken seals or other freight damage. Note any damage on the freight bill before you sign acceptance. It is good practice to unpack and examine your order promptly for concealed damage. A freight carrier’s liability is limited to claims reported within seven calendar days of receipt of shipment, so be sure to notify us promptly. Remember to keep the original cartons until the problem is resolved. In the concealed damage claim, the cartons should be undamaged unless damage was noted on the freight bill.
If you encounter any difficulties with your shipment, please contact your Customer Service Department within seven days and we will assist you. We cannot be held responsible for damages or incorrect shipments if you wait beyond this period to inform us.
If you place an order and it arrives as ordered but you decide you want or need to return it, you will be responsible for all shipping charges, including return charges. You must contact us within seven days to return these items. Occasionally a restocking fee of 15-30% will be deducted from your refund as well. Our customer service team will do their best to get the restocking fee waived but it is not always possible. So if you're not 100% sure about your order, please call or email. We want you to receive exactly what you want on the first try. *Please note that HON items and items considered as custom by the manufacturer are non-returnable.
Using Your Account
Account information is available 24 hours a day 7 days a week for your convenience. Edit this information at any time. If you forget your account password, simply click on the “forgot password” and we will send you a new one.
After login, the “My Account Information” page will display the order date, number, ship to, status, total, and have a “view” button in order to see your complete order information and comments.